From our European atelier to your door
Every piece is handcrafted, quality-checked and packed in a luxury gift box before it leaves our atelier. Here's exactly what happens after you order.
How your order travels
Order placed
You receive an order confirmation by email right away. Order before 16:00 CET (10:00 AM ET) and in-stock pieces ship the same business day.
Handled with care
Your piece is inspected, polished and packed in our signature gift box at our European atelier — dispatched within 24 hours on business days.
On its way
As soon as your parcel ships, you receive a tracking link by email. You can follow it door-to-door, from Europe to the U.S.
Delivered
Delivery typically takes 3–6 business days after dispatch. Final-mile delivery in the U.S. is handled by USPS or a comparable local carrier.
Shipping rates & times
| Destination | Cost | Delivery time |
|---|---|---|
| United States — orders over $75 | Free | 3–6 business days |
| United States — orders under $75 | Calculated at checkout | 3–6 business days |
Business days are Monday–Friday, excluding public holidays. Delivery times start from dispatch, not from the order date. During peak periods (holidays, sale events) delivery may take slightly longer.
Delivery details
Carriers
Your parcel travels by express air freight from Europe. Once it arrives in the U.S., final-mile delivery is handled by USPS or a comparable local carrier — delivered to your mailbox or door like any domestic package.
On delivery day
Most orders fit in a standard mailbox or are left at your door. No signature is required for standard orders, so you don't need to be home. Larger or high-value orders may require a signature — this is shown on your tracking page.
Missed a delivery?
If a signature was required and you weren't home, the carrier leaves a notice and either re-attempts delivery or holds your parcel at a nearby pickup point, typically for 5–7 days.
Double-check your address
The most common cause of delays is a small typo in the address. Please make sure your street number, apartment/unit and ZIP code are complete at checkout — we print the label exactly as entered.
What your tracking statuses mean
| Status | What it means |
|---|---|
| Label created | Your order is packed and awaiting carrier pickup. The first scan can take up to 24 hours to appear. |
| In transit | Your parcel is traveling from Europe to the U.S. It's normal for tracking to pause for 1–2 days during the international leg. |
| Customs clearance | A routine step for every international parcel — usually cleared within 24 hours. No action is needed from you. |
| Out for delivery | Your parcel is with the local carrier and arrives that day. |
Frequently asked questions
When will my order ship?
In-stock pieces are dispatched within 24 hours on business days. Order before 16:00 CET (10:00 AM ET) and your parcel ships the same day. You'll receive a shipping confirmation with tracking as soon as it's on its way.
How do I track my order?
Every order ships with door-to-door tracking. Your tracking link arrives by email at dispatch. Note that tracking can take up to 24 hours to show its first scan after the label is created.
Will I have to pay customs fees or import duties?
Applicable taxes are calculated and shown at checkout — the price you see at checkout is what you pay. If a carrier ever requests an unexpected fee at delivery, contact us before paying and we'll resolve it.
My package hasn't arrived — what now?
First check your tracking link for the latest status. If your parcel shows no movement for 5 business days, or is marked delivered but hasn't arrived, email us at hello@925zilveren.com. Every shipment is insured — if a package is lost or damaged in transit, we send a replacement or issue a full refund. You never carry that risk.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, yes — email us as soon as possible with your order number and the correct address. Once a parcel has been dispatched, we can no longer redirect it.
Do you ship to PO boxes and APO/FPO addresses?
Yes — we ship to PO boxes and APO/FPO/DPO military addresses. Delivery to APO/FPO addresses can take a few days longer than the standard estimate.
Is my jewelry insured during shipping?
Yes. Every order is fully insured from our atelier to your door, at no extra cost. Damaged on arrival? Send us a photo within 48 hours and we'll ship a replacement immediately.
What if it doesn't fit or I change my mind?
You're covered by our 30-day money-back guarantee: return or exchange for any reason within 30 days of delivery. Items must be unworn and in their original packaging.
Still have a question?
We're a small team and we answer fast — usually within a few hours.
Email us at hello@925zilveren.com