Love it, or send it back
Every piece is covered by our 30 days money-back guarantee. Doesn't fit, changed your mind, or just not what you imagined? Return or exchange it — no questions asked.
How to return or exchange
Email us
Send a message to hello@925zilveren.com with your order number, your original receipt or invoice, and whether you'd like a refund or an exchange. We reply within one business day with your return instructions and return address.
Pack it up
Place the item, unworn and in its original packaging, back in the gift box. Ship it to the return address we provide using a tracked service of your choice — return shipping costs are paid by you. Keep your tracking number until the refund is complete.
Refund or swap
Exchanges ship as soon as your return is scanned by the carrier — you don't wait for it to travel back. Refunds are processed within 3 business days after your return arrives and is inspected.
Return conditions
What we accept
Any item returned within 30 days of delivery, unworn and in its original packaging — gift box, pouch and any tags included. Gifts can be returned too; we'll issue store credit to the gift recipient or a refund to the original buyer.
What we can't accept
For hygiene reasons, earrings can only be returned if unworn with the hygiene seal intact. Items that are engraved, personalized, or show signs of wear or damage caused after delivery are not eligible for refund.
Damaged or wrong item?
That's on us. Email a photo within 48 hours of delivery and we'll ship a replacement immediately or refund you in full — you don't return the damaged piece first, and you never pay for our mistake.
Exchanges
Wrong size or want a different length? There's no exchange fee and we ship your replacement to you free of charge — you only cover the postage for sending the original back. If the new piece costs more, you pay just the difference.
Refund timeline
| Step | Timing |
|---|---|
| You email us & receive return instructions | Within 1 business day |
| Your return travels back to our atelier | Depends on carrier |
| Inspection & refund issued | within 3 business days after arrival |
| Refund visible on your statement | 5–10 business days, depending on your bank |
Refunds always go back to the original payment method and cover the item price; return shipping costs are not refunded. You'll receive an email confirmation the moment your refund is issued.
Frequently asked questions
Do I need the original receipt or invoice?
Yes — please include your original receipt or invoice with your return request. You received it by email with your order confirmation; a screenshot or PDF is fine. It's how we match your return to your order and process your refund quickly.
Can I return a gift someone bought for me?
Yes. Email us with the order number (or the buyer's name and email) and we'll arrange an exchange or store credit for you, discreetly — the buyer isn't notified unless a refund goes back to their card.
What if I'm past the 30 days window?
Email us anyway. We can't promise a refund outside the window, but we'll always look for a fair solution — often an exchange or store credit.
My piece tarnished — can I return it?
Tarnish is a natural property of genuine 925 sterling silver, not a defect — it wipes away in seconds with a polishing cloth. See our care guide on each product page. If you believe something is actually wrong with your piece, email us a photo and we'll take a look right away.
Who pays for return shipping?
Return shipping for standard returns and exchanges is paid by the buyer. We recommend a tracked service and keeping your receipt — the parcel is your responsibility until it reaches us. If we sent a damaged or incorrect item, return shipping is of course on us.
How do I start a return?
Just email hello@925zilveren.com with your order number. No portals, no forms — a real person replies within one business day.
Start a return or exchange
Include your order number and we'll take care of the rest — usually within a few hours.
Email hello@925zilveren.com